It is with great pleasure that we announce the new and improved electronic and streamlined services of the After Hours Program. The program has been recently transitioned to Marta A. Alonso, Director, of Physician Liaison/Outreach Services and After Hours Program. This department offers a myriad of extraordinary support to the community pediatricians that we serve. It also offers a true connection to our institution. Their objective is serving the physicians and their special needs. They understand your practice and how to best serve you and your patients. Excellence and effectiveness in patient care is their goal.
Broward, Collier, Dade, Lee, Martin, Monroe, Palm Beach and St. Lucie
An established and reputable service, The After Hours Program began in 1995 and understands the after hours needs. Our calls are handled by professional Pediatric Registered Nurses with over 20 years of experience. They offer great attention and detail to all callers providing optimal patient care.
Web-Based Technology and Enabled Equipment:
All of our Nurses stations and telephony systems are based on technology, which allows for accuracy and dependable performance day in and day out. Many message delivery options are available including e-mail, SMS (text), paging, voice mail and fax.
Interactive training programs to provide an effective training program prior to any Nurse going online. There is one Charge Nurse for every shift to provide coaching and readily available to help and support, ensuring quality for our callers. We have weekly monitoring programs, where Nurses receive feedback on their work from the previous week, updating management on the services being provided.
Our Nurse retention averages is high, with 10 years or more of service. We believe happy, healthy employees appreciate and take pride in their work, which results in a higher quality of service for our customers.
A commitment to protecting the integrity of our caller. Maximum security is always our focus, especially in the design of our equipment and procedures. Protecting our clients’ information and ensuring the safety of our employees are of utmost importance to us.
For further information, please contact the After Hours Program:
Local: (305) 663- 6840
Toll Free: (877) 624-6840