Nicklaus Children's Hospital, formerly Miami Children's Hospital
Local: 305-666-6511
Toll Free: 800-432-6837
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Social Work Services

Family Centered Care Services

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Social workers actively collaborate with the multidisciplinary team and provide the following services to patients and their families:

  • Psychosocial assessment and goal oriented treatment planning
  • Crisis intervention
  • Short-term individual and family counseling
  • Discharge planning
  • Patient/team conferences
  • Case management
  • Parent support groups
  • Information and referral
  • Identification of, and appropriate intervention with, child abuse/neglect cases as well as with domestic violence cases
  • Patient/family education and staff in-services
  • Assistance with Advance Directives and DNR process
  • Grief/bereavement counseling
  • Assistance with complex funeral/burial arrangements
  • Interventions with diverse systems outside Nicklaus Children's Hospital
  • Post-mortem conference coordination
  • Short-term post-discharge phone or outpatient follow-up


Social Work Services are available to patients and famliies Monday through Sunday from 8:30 a.m. to midnight. The evening social worker on duty can always be reached via the operator. There is always an off-site, on-call social worker from 11 p.m. to 8:30 a.m. The on-call social worker is available by pager for phone consultations as well as for in-person response to complex cases. All Nicklaus Children's Hospital social workers hold MSW degrees and many are Florida licensed.